Acceptable Use Policy

1. Purpose and application

This Acceptable Use Policy governs use of all Integri services, including Verify, Pre-Engagement Due Diligence, Induct, Sustain and the Public Profile Readiness Review. It forms part of the Integri Terms of Service.

All Integri services are advisory only. They do not provide legal advice, certify compliance, determine suitability for any role, or guarantee any outcome.

Where a provision of this Policy applies to a particular service, that is stated. All other provisions apply to every Integri service.

Where this Policy conflicts with the Terms of Service or a service-specific agreement, the Terms of Service or applicable service-specific agreement shall prevail to the extent of the conflict.

2. General user responsibilities

Clients and users must:

• provide accurate and complete information when commissioning, subscribing to or using any Integri service;
• use Integri services only for the purposes for which they are provided;
• comply with applicable law, including data protection law, in their use of any Integri output;
• retain responsibility for their own governance, publication, appointment and conduct decisions.

Clients and users must not misrepresent their identity, their role, or their authority to commission a service.

3. General prohibited purposes

Integri services must not be used for:

• harassment, intimidation, stalking or coercion of any person;
• unlawful surveillance or covert monitoring of any person;
• unlawful discrimination against any person;
• identifying or locating a person's home address, movements, or other personal security information;
• obtaining information from private, restricted or credential-protected sources;
• any purpose which is unlawful, fraudulent, threatening, abusive or malicious.

Integri services must not be commissioned or used primarily to obtain material for litigation, disciplinary proceedings, complaints or other adverse action against another person, except where that purpose has been expressly accepted by Integri as part of a lawful and legitimate governance process.

Integri services must not be used for partisan opposition research, targeted reputational attack, or political campaigning activity unrelated to a legitimate appointment, selection, governance or prospective engagement purpose.

4. Integri outputs

Reports, screening results and other Integri outputs must not be altered, reproduced selectively in a manner which misrepresents their findings, or presented as certifying anything beyond the conclusions stated within them.

Outputs must not be used to threaten, intimidate, coerce, unlawfully discriminate against, maliciously target or otherwise unfairly disadvantage any person, including any third party incidentally referred to in an output.

Outputs must be used only for the lawful purpose and context for which the relevant service was commissioned.

Clients must not represent an Integri output as an endorsement of character, competence, suitability or fitness for any role, or as a substitute for an appointing organisation's own due diligence.

5. Political neutrality

Integri operates on a politically neutral basis. Services must not be used to facilitate unlawful political attacks, conduct coordinated harassment, weaponise governance processes maliciously, or advance knowingly false reputational campaigns.

6. Verify

Verify is a structured pre-appointment governance assessment. It is commissioned by an organisation, party, selection body or other authorised commissioner in respect of a candidate or prospective appointee.

Verify is not available on a self-commissioned basis. An individual seeking an assessment of their own publicly accessible information is directed to the Public Profile Readiness Review at Section 9.

Every Verify commission must have a legitimate appointment, selection or governance purpose and must not be used for any purpose prohibited by this Policy.

The commissioning party remains responsible for establishing an appropriate lawful basis, providing any privacy information required by law, and ensuring that the assessment is necessary and proportionate to the relevant governance decision.

A Verify report must not be treated as an automated or determinative appointment decision. The commissioning party must apply appropriate human judgement and remain responsible for the final decision and any procedural safeguards required by law or its own rules.

Verify must not be used as a general background check, as a substitute for statutory or regulated checks, or for a purpose unrelated to the appointment, selection or governance decision for which it was commissioned.

7. Induct

Induct is a governance onboarding programme. Participation records and programme materials must not be used to disadvantage a participant unfairly, or represented as certifying compliance with any code of conduct.

8. Sustain

Sustain is a pre-publication screening platform used by elected officials and party groups.

Users may submit draft content where they are uncertain about its governance, legal or reputational implications. Submission of content for the purpose of good-faith pre-publication screening does not by itself constitute prohibited use.

Users must not use Sustain to draft, refine, endorse or facilitate the publication of content they know to be false, unlawful, threatening, abusive or defamatory.

Users remain fully responsible for all publication decisions and all consequences arising from publication.

Administrator responsibilities

Party group administrators must use administrator access responsibly. Administrators must not use metadata access for factional political purposes, harassment, improper disciplinary targeting, or unauthorised surveillance. Administrators receive access to aggregated governance metadata only and must not seek access to the content of individual screened submissions.

Audit trails

Sustain maintains pseudonymised audit trails including submission timestamps, workflow actions, screening outputs, escalation history and override history. Sustain audit trail data is retained for three years following termination of the relevant subscription unless longer retention is required by law or for dispute resolution. Further detail is set out in the Privacy Notice.

9. Public Profile Readiness Review

The Readiness Review is commissioned by an individual in respect of themselves.

Clients must not:

• commission a Readiness Review in respect of any person other than themselves;
• use a false identity or commission a Readiness Review on behalf of another person;
• knowingly provide false or materially incomplete identifiers;
• use the service to conduct employment, appointment or partner screening of another person under the guise of self-review;
• request that Integri investigate a third party's wider profile or conduct;
• request that Integri contact, advise, represent or act against a third party;
• request assistance in removing, suppressing or altering content controlled by a third party.

A Readiness Review may assess material published by others where that material concerns the client and falls within the agreed scope. It does not extend to assessment of the publisher.

Integri does not advise or instruct clients whether content should be amended, removed or restricted, and does not assess whether such action ought to be taken. Any such decision is made independently by the client. Integri does not provide content removal, search suppression or reputation management services.

9A. Pre-Engagement Due Diligence

Pre-Engagement Due Diligence is a structured assessment undertaken before an organisation enters or materially progresses a prospective engagement. It is commissioned by an organisation in relation to an engagement to which that organisation is a party.

PEDD is not available on a self-commissioned basis, and must not be commissioned by or on behalf of a person seeking an assessment of a counterparty with whom they have no genuine prospective engagement.

Every PEDD commission must relate to a genuine prospective engagement and must not be used for any purpose prohibited by this Policy.

PEDD must not be used for unrelated political intelligence, opposition research, retaliation, harassment or profiling. A counterparty's occupation, affiliations, activities, methods or representations may be assessed where materially relevant to the genuine prospective engagement.

The commissioning organisation remains responsible for its own engagement decision and for applying appropriate human judgement. A PEDD report must not be treated as a determinative decision on whether to proceed.

PEDD must not be used as a general background check, as a substitute for statutory or regulated checks, or for a purpose unrelated to the engagement for which it was commissioned.

10. Enforcement

Integri may decline a commission, suspend a service or terminate access where this Policy is breached; where unlawful or prohibited activity is reasonably suspected; where misuse is identified; or where continued provision would create a material legal, ethical, security or operational risk for Integri or another person.

Where a service is terminated for breach of this Policy, fees properly attributable to work already performed remain payable, subject to the Terms of Service and the client's applicable statutory rights. Integri is not obliged to issue any incomplete output.

Integri may retain the minimum information reasonably necessary to document, investigate or respond to a suspected breach, and may cooperate with lawful investigations where required or permitted by law. Any such retention is governed by the Privacy Notice, applicable lawful bases and Integri's retention schedule.

11. Reporting misuse

Any person who reasonably believes that an Integri service or output has been misused may contact office@integri.uk. Integri will assess reports received and may make appropriate enquiries or take action where warranted.

Integri may be unable to confirm the existence of a particular commission, disclose confidential client information, or provide details of any enquiries or action taken.

Reports concerning the processing of personal data will be handled in accordance with Integri's Data Protection Complaints Procedure. Nothing in this section limits any person's right to complain to the Information Commissioner or to exercise any other legal right.

12. Contact

For queries about this Policy, contact office@integri.uk or write to Integri Limited, 124 City Road, London, EC1V 2NX.